1. What is UltraSpin? UltraSpin is a social gaming platform where users can play games and participate in daily and hourly prize wheels to win sweep stars, which can be redeemed for real prizes. We operate under a sweepstakes model to comply with legal requirements and provide an exciting, fun, and fair experience for our users. 2. How do I get started? Simply sign up by creating an account on our website. Once registered, you’ll be able to play games, spin the prize wheels, and take advantage of promotions. We also require KYC (Know Your Customer) verification to comply with regulations, which involves submitting some identification documents. 3. Is UltraSpin legal? Yes, UltraSpin operates legally in most states under a sweepstakes model. However, we are restricted from offering our services to residents of certain states, which are listed in our Terms and Conditions. 4. Which states are restricted? As of now, UltraSpin does not accept users from Washington, Montana, Maryland, Pennsylvania, New Jersey, Connecticut, West Virginia, Louisiana, Rhode Island, Delaware, Nevada, Michigan, and Idaho. We also do not operate in any country or territory sanctioned by the Office of Foreign Assets Control (OFAC).

1. How do I verify my account? Once you sign up, you’ll need to complete a KYC (Know Your Customer) verification process. This is done through our partner, Sumsub, who will ask for a government-issued ID and a proof of address. The verification helps us ensure compliance with legal and security standards. 2. What if I forget my password? If you’ve forgotten your password, click on the "Forgot Password" link on the login page. You’ll receive an email with instructions on how to reset your password. 3. Can I change my personal information? Yes, you can update your personal information by logging into your account and visiting the "Profile" section. Please ensure all details are accurate and up-to-date, especially for KYC purposes. 4. How do I protect my account? o protect your account, use a strong, unique password, enable two-factor authentication (2FA) when available, and never share your login credentials with anyone. If you notice any suspicious activity, contact us immediately at [email protected].

1. How do I deposit funds into my account? UltraSpin accepts several forms of cryptocurrency for deposits. Currently, you can deposit using Bitcoin (Lightning Network) and Litecoin (LTC). Each user is provided with a unique wallet address for depositing funds. Your account will be credited with the corresponding in-game currency after the transaction is confirmed on the blockchain. 2. How do withdrawals work? Withdrawals are processed by live agents during business hours. You can request a withdrawal by submitting a request through your account. Please note that all withdrawal requests are subject to review and may take some time to process due to verification checks. 3. What are sweep stars, and how can I use them? Sweep stars are a virtual currency that you can win through daily and hourly prize wheels, in-game events, and promotions. Sweep stars can be redeemed for real prizes or used to participate in sweepstakes on UltraSpin. 4. Can I purchase sweep stars? No, sweep stars cannot be purchased directly. However, you can earn them through gameplay, prize wheels, and by participating in promotions.

1. How do the prize wheels work? UltraSpin offers an hourly prize wheels. You can spin these wheels for free for a chance to win sweep stars. 2. How do I claim my prize after winning? If you win sweep stars on the prize wheel, they will automatically be credited to your UltraSpin account. You can view your balance in the "Account" section. 3. Are there any other ways to win prizes? Yes, aside from the prize wheels, we regularly run promotions, tournaments, and in-game events where you can win sweep stars, gold coins, and other rewards.

1. Why do I need to complete KYC verification? KYC verification is required to ensure compliance with anti-money laundering (AML) regulations and to maintain the integrity of the platform. It also helps us protect against fraud and verify that all users are of legal age. 2. What documents are required for KYC? You’ll need to provide a government-issued ID (such as a passport, driver’s license, or national ID card) and proof of address (such as a utility bill or bank statement). These documents will be securely processed by our KYC partner, Sumsub. 3. Is my personal information safe? Yes, we take your privacy seriously. All information submitted for KYC purposes is handled securely and in compliance with data protection regulations, including GDPR. We do not share your information with third parties unless required by law.

1. I’m having trouble logging in, what should I do? If you’re unable to log in, first ensure that your username and password are correct. If you’re still experiencing issues, you can reset your password by clicking "Forgot Password." If problems persist, contact our support team at [email protected]. 2. What if I encounter a bug or technical issue? If you encounter any technical issues while using UltraSpin, please report them to our support team at [email protected]. Our team will work to resolve any problems as quickly as possible. Still have questions? If you didn’t find the answer you were looking for, feel free to reach out to us at [email protected], and we’ll be happy to assist you!