This Responsible Social Gameplay Policy (RSG Policy) describes the control tools, information, and resources available to our users. This RSG Policy forms part of the Terms and Conditions (T&C). Terms that are defined in the T&C have the same meaning in this RSG Policy. We may update the RSG Policy at any time. In that case, we will post any such changes on our Website and will notify you by email. Whether you receive or review such notifications, you agree to be bound by such changes. It is your responsibility to read and review this RSG Policy, and you also agree that continued use of the Website and the Games means you accept and agree to be bound by the revised RSG Policy.

The Tropic Gamers Responsible Social Gameplay Program (RSG Program) is centered around our guiding principles of providing our customers with control tools, information, and help resources needed to: • Make an informed decision when using our Website and Games • Prevent any user problems associated with the use of our Website and Games The RSG Program is designed to support the needs of individuals at any stage of the user journey, from registration to redemption, and any level of their use of the Website and Games. To do this, the RSG Program offers a range of user education, control tools, and resources for professional help when needed. Tropic Gamers understands that it is a shared responsibility to achieve a fun and affordable gameplay environment and that it is ultimately an individual’s choice to play. We do not provide counseling services nor do we police users' behavior. Instead, we focus on providing control tools and informing, educating, and supporting informed decisions. Tropic Gamers has well-trained staff available to assist you with your gameplay. Our staff are encouraged and empowered to provide information and offer control tools proactively.

If your gameplay has become problematic, you can use the following access control tools: a) Taking a Break – Accessible by sending a request to [email protected] Allows you to take a short break (1 day, 3 days, 7 days, 14 days, or 30 days) during which you cannot access your account. b) Self-Exclusion – Accessible by clicking ‘SELF-EXCLUSION” within the game lobby allows you to suspend your own account. You will be unsubscribed from marketing communications and will not be able to access your account without a written request. c) Permanent Closure – Accessible by sending a request to [email protected] If you choose to permanently close your account, this action is irreversible and cannot be reactivated under any circumstances.

If you think your or someone else’s gameplay on the Website is becoming problematic, consider the self-assessment questions provided in Section 9: What is Problematic Gameplay?

If gameplay is negatively impacting your mental health, finances, or relationships, we encourage you to reach out to the following organizations: • Gaming Addicts Anonymous (GAA) for support on excessive gameplay. • Financial Counseling Association of America (FCAA) and National Foundation for Credit Counseling (NFCC) for financial counseling. These organizations are independent and not affiliated with Tropic Gamers.

• Randomness: Game outcomes are random and cannot be predicted. • Return to Player (RTP): The average return on winnings over time. • Advantage: All games have a slight advantage for the operator. Misconceptions like “I’m due for a win” or using lucky charms have no impact on the random outcomes of our games.

Some tips for safe gameplay include: • Avoid playing while upset or emotional • Take frequent breaks • Avoid playing while intoxicated • Set a budget and time limit before playing • Use money you can afford to lose

Problematic gameplay can affect your financial, family, employment, and health conditions. Know the signs of problematic gameplay such as borrowing money to play, hiding gameplay behavior, and depression associated with playing. If your gameplay is having any negative effects on your day to day life, consider taking a break or opting for self-exclusion.

a) Protection of the Vulnerable Ensure your decision to play on our Website is your own choice. b) Protection of Minors Tropic Gamers has identity checks in place to prevent underage gameplay. Use filtering software like Netnanny or Cybersitter to prevent minors from accessing the Website.